| ISO 20000 |
ISO/IEC 20000 is the
first worldwide standard specifically aimed at IT Service
Management. It describes an integrated set of management processes
for the effective delivery of services to the business and its
customers.
ISO/IEC 20000 is aligned with and complementary to the process
approach defined within ITIL from the Office of Government Commerce
(OGC).
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| ISO 20000: The benefits
to your organization |
• Alignment of
information technology services and business strategy.
• Creation of a formal framework for current service improvement
projects
• Provides a benchmark type comparison with best practices
• Creates competitive advantage via the promotion of consistent and
cost-effective services.
• By requiring ownership and responsibility at all levels, it
creates a progressive ethos and culture.
• Supports 'interchanging' of service providers and staff by virtue
of the creation of inter-enterprise operational processes.
• Reduction of risk and thus cost in terms of external service
receipt
• Through the creation of a standard consistent approach, aids major
organizational changes.
• Enhanced reputation and perception
• Creation of a stable framework for both resource training and
service management automation.
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| The value of
implementation from Universal Quality Assurance Services (UQAS) |
| In every respect UQAS
measures up to its reputation as a specialist in the field. In
guiding organizations, stage-by-stage, through the implementation
process by our own highly skilled consultant’s who carries the skill
set to meet the requirements of the standards with their experience
with related to your industry. |
| UQAS Methodology for
implementation |
At UQAS we follow the
below approach
Contract signature
Gap Analysis
Defining the best way to operate
Documenting your practices
Deploying the procedures
Demonstrating the actions to certification body
An stage by stage implementation of our approach will assist you in
demonstrating the ability to meet the requirements of the standard
in actions to certification body
Please feel free to
contact us about any of your implementation and
training services for achieving assessment, verification and
certification needs; we will be pleased to assist your organization |
