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| ISO
9001:2008 Internal quality auditor training |
One of the most
important objectives of an internal quality audit is measuring the
effectiveness of an organization's quality management system. For
this to happen, executive management must first meet its overriding
responsibility of establishing and maintaining a system regarding
quality policy, goals, resources, processes and effective
performance--including monitoring and measuring the system's
effectiveness and efficiency.
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| The training will
cover |
The introduction to
quality
Understand the 8 Quality Management Principles and how to measure
their application and effectiveness.
Undertaking an effective Quality Management System Audit against
ISO 9001.
Producing an internal audit programme.
How to plan a process based audit: resources and timings; use of
checklists
Evaluating the significance of audit findings
Improving communication skills in the presentation of audit
reports
The assessment of continual improvement programmes - their
planning, monitoring and results.
The evaluation of data collection and analysis systems, including
customer satisfaction, goal achievement and process monitoring.
Benefits
Increased understanding of the ISO 9001 process audit principles
and ability to objectively assess the compliance of an organization.
Develop more effective auditing techniques, improve evaluation and
communication skills, develop more professional reporting and
increase your ability to implement corrective action programmes.
Develop continuous improvement that provides on-going future
benefits to your companys growth and success.
Who Should Attend
Those wishing to undertake internal audits.
Managers, whose departments will be subject to these audits, to
help them appreciate the benefits that structured audits and the
resultant corrective action can bring.
Course Techniques
Theory is combined with case studies and practical interactive
workshops on auditing systems and techniques, thus providing
attendees with the opportunity to practice their skills during
simulated audits. This practical emphasis, along with high tutor to
delegate contact hours, allow a substantial degree of individual
guidance and tuition. Evening work groups prepare responses to a
case study. Reference information is available to keep.
Follow-Up
Attendees' subsequent in-house audits can be supervised to give
practical on-site training in addition to consultancy support to
identify and progress improvements. |
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